NEWS
[Update] Apology and Notice Regarding Product Design Defects in PG Original Goods
Thank you for your continued support of PG.
We have discovered some design flaws in some of the following PG original merchandise.
Therefore, we will offer product exchanges or refunds to customers who purchased the affected products and wish to do so.
We sincerely apologize for any inconvenience and trouble this may cause our customers.
Eligible products
Sold at the EX Theater Roppongi event venue on August 22, 2026.
PG Rainbow Logo Charm ¥500 (tax included)
Details of the deficiency:
The design of the rainbow logo charm is missing the white part.
Sales Date and Location: August 22, 2026 (Saturday), EX Theater Roppongi Event Venue
*For tickets sold at venues and on the EC site before August 22nd,
There are no issues.
The cause is due to faulty manufacturer data and deficiencies resulting from failures in inspection during delivery and shipment.
We sincerely apologize for the great inconvenience caused to everyone who purchased our products.
How to proceed (exchange or refund)
Customers who own the affected product and wish to exchange or receive a refund,
Please specify your preferred course of action (exchange or refund).
We apologize for the inconvenience, but please contact us at the "Inquiry Desk" listed below.
After you contact us, please return the item to the specified address using "cash on delivery".
Once we receive confirmation, we will proceed with the necessary procedures in order.
Please contact the inquiry desk listed below.
Contact Us
Avex Customer Support
https://avex.com/jp/ja/contact/product/
Opening hours: 11:00 AM - 6:00 PM (excluding Saturdays, Sundays, and public holidays)
*We accept emails 24 hours a day, but responses will be handled sequentially during business hours.
We ask for your understanding in advance.
Going forward, we will work with our manufacturers and suppliers to investigate the cause, strive for appropriate production management, and implement measures to prevent recurrence.
We have discovered some design flaws in some of the following PG original merchandise.
Therefore, we will offer product exchanges or refunds to customers who purchased the affected products and wish to do so.
We sincerely apologize for any inconvenience and trouble this may cause our customers.
Eligible products
Sold at the EX Theater Roppongi event venue on August 22, 2026.
PG Rainbow Logo Charm ¥500 (tax included)
Details of the deficiency:
The design of the rainbow logo charm is missing the white part.
Sales Date and Location: August 22, 2026 (Saturday), EX Theater Roppongi Event Venue
*For tickets sold at venues and on the EC site before August 22nd,
There are no issues.
The cause is due to faulty manufacturer data and deficiencies resulting from failures in inspection during delivery and shipment.
We sincerely apologize for the great inconvenience caused to everyone who purchased our products.
How to proceed (exchange or refund)
Customers who own the affected product and wish to exchange or receive a refund,
Please specify your preferred course of action (exchange or refund).
We apologize for the inconvenience, but please contact us at the "Inquiry Desk" listed below.
After you contact us, please return the item to the specified address using "cash on delivery".
Once we receive confirmation, we will proceed with the necessary procedures in order.
Please contact the inquiry desk listed below.
Contact Us
Avex Customer Support
https://avex.com/jp/ja/contact/product/
Opening hours: 11:00 AM - 6:00 PM (excluding Saturdays, Sundays, and public holidays)
*We accept emails 24 hours a day, but responses will be handled sequentially during business hours.
We ask for your understanding in advance.
Going forward, we will work with our manufacturers and suppliers to investigate the cause, strive for appropriate production management, and implement measures to prevent recurrence.