2020
[Important] AAA DOME TOUR 2020 Information on accepting refunds
Arigatou you for always supporting AAA.
We would like to inform you that the first desired refund schedule has been decided for "AAA DOME TOUR 2020", which we announced to see off all performances after 2021.
For customers who wish to have their tickets refunded at this time
Please check the refund schedule and method below and complete the procedure within the period.
After deciding whether or not to hold a transfer performance, the refund period will be set again, but the schedule may not be adjusted and the venue may be different or canceled. Please note.
As soon as the transfer performance schedule is ready, we will inform you on the AAA fan club site and official site.
We apologize for the inconvenience, but please wait until the transfer performance is announced and make a refund decision at that time.
In addition, we will postpone the issuance of electronic tickets, so we will notify you by e-mail again according to the performance date after the details of the transfer performance are decided.
▼ Information on ticket refund method
The ticket refund method and refund acceptance period differ depending on the ticket agency, so please check for each ticket agency you purchased below.
We will not be able to respond outside the refund acceptance period, so please be sure to complete the procedure within the refund acceptance period.
[Ticket refund details]
■ Fastest precedence [serial inclusion] / AAA Party precedence [primary / secondary] / AAA mobile＜ 12 months continuous member only＞ Customers who purchased in advance / AAA mobile in advance
If you wish to receive a refund, please follow the procedure below to complete the refund procedure yourself.
* Please read carefully to the end, including notes, so that the refund procedure can be completed smoothly.
* If you do not wish to receive a refund, no procedure is required.
* You do not need an "electronic ticket" for refund procedures.
STEP1. Please perform [Refund application].
[Refund application period: October 7, 2020 (Wednesday) 13:00 to October 20, 2020 (Tuesday) 23:59]
Please apply for a refund from the application status confirmation page within the refund application period.
* "Refund application" will be displayed when the refund application starts.
Please be sure to apply within the application period as it will be hidden outside the application period and you will not be able to complete the procedure.
[Notes]
* If you apply for a refund, your ticket will be invalid.
* Refund application cannot be canceled after application.
* Refunds will be made for each [Order Number]. Please note that we cannot accept refunds for a limited number of sheets, such as 1 out of 2.
* Refund procedures will not be possible after the application period.
* If you have purchased multiple performances, please apply for a refund for each performance for which you wish to receive a refund.
↓
STEP2. Register a bank account to receive refunds.
[Account registration period: Wednesday, October 7, 2020 13:00 to Tuesday, October 27, 23:59]
[For those who have applied for a refund] Please be sure to perform "Account Registration" from the application status confirmation page within the registration period in order to receive a refund.
[Notes]
* Please register a receiving account for each ticket application for refund.
* When registering an account, be sure to check the information such as [branch name], [account name], and [account number] in your passbook before entering.
* Please make a note of the registered account information by yourself so that you do not forget it.
* "Receiving account registration" will be displayed when the account registration starts.
Please note that it will be hidden outside the registration period and you will not be able to complete the procedure.
* For those who have applied, a notification email will be sent when the account registration starts, so please check it as well.
↓
STEP3. We will send the money to the registered bank account.
[Remittance start: November 17, 2020 (Tuesday) ~]
Remittance to the account registered in STEP2 will start.
Please check the entry etc. by yourself.
[Notes]
* Depending on the financial institution, it may take some time before the money is sent.
* If there is an error in the registered account, no refund will be given.
In that case, you will need to register your account again, and it will take about one month to transfer the money.
In that case, please note that the re-procedure fee (550 yen / case) will be deducted.
For details, please check the email sent from the "Ticket Secretariat" when you start applying for a refund.
＜ Inquiries: Ticket Secretariat Refund window
https://info2.y-tickets.jp/inquiry_refund/input＞
■ Customers who purchased LAWSON TICKET (Lencore Card Pre-Request) in advance
[Refund acceptance period: October 7, 2020 (Wednesday) 13:00 to October 20, 2020 (Tuesday) 23:59]
[Refund access site] https://l-tike.com
* Please complete the procedure only for those who wish to receive a refund at this time.
* You do not need an "electronic ticket" for refund procedures.
Refunds will be accepted [reservation number (application unit)].
You can either refund the entire number of purchases or use the entire number for the transfer performance. Please note.
The refund procedure is "[LAWSON TICKET] https://l-tike.com After logging in, and after completing the refund procedure from "My Page (Note 1)" on the site,
We will refund you by using CASHPOST (Note 2).
Please note that refunds from sites other than the place of purchase and refunds outside the period are not possible.
※ Note 1) LAWSON TICKET Lencore · pre-request, to see a purchased ticket, you need to log in to "My Page".
* Note 2) CASHPOST is a service provided by Econtext, a fund transfer company under the jurisdiction of the Financial Services Agency (registration number: Kanto Finance Bureau Director No. 00030).
[Notes]
* Once the refund procedure is completed, the ticket will be invalid.
* The refund procedure cannot be canceled after the refund procedure is completed.
* Refunds will be made for each [Reservation number (application unit)]. Please note that we cannot accept refunds for a limited number of tickets, such as 1 out of 2.
* Refund procedures will not be possible after the refund period.
In addition, LAWSON TICKET after the refund application in the HP site "My Page", You must register CASHPOST site within three days. Please note that if you do not complete the procedure within 3 days, you will not be able to get a refund.
* If you have purchased multiple performances, please complete the procedure for each performance for which you wish to receive a refund.
● Procedure
[step1]
Log in to "My Page" on the LAWSON TICKET HP site
[step2]
Select "Application history list"
[step3]
Select the "performance name" of the reservation you want to refund and move to the application details screen
[step4]
Select [Go to refund procedure] in "Refund information" at the bottom of the application details screen
[step5]
After confirming information such as the ticket price of "Refund status"
Enter your e-mail address in "Refund procedure guidance e-mail address" and select [Next]
[step6]
After confirming the information in "Confirm application details" and agreeing to the guidance details, select [Refund application]
Here, registration on My Page in the reception site is completed
* You must complete the procedures from [step7] to [step11] within 3 days after completing [step6].
[step7]
To the email address registered in [step6]
You will receive an e-mail from LAWSON TICKET that describes the "receipt details" and "receipt procedure".
Please check the contents as soon as you receive the email and access the URL provided.
* From here onward, the procedure will be on the CASH POST site.
[step8]
Enter the "reception number" in the email you received in [step7], and then
Enter the number of "Image authentication" and select [Next]
[step9]
After confirming "Receipt details", select [Deposit to designated bank transfer account] in "Selection of receiving method".
[step10]
Enter the [reservation number] and [phone number] at the time of application as the "authentication key", and then
Confirm and agree to the handling of personal information, and select [Select financial institution]
[step11]
After that, follow the instructions on the screen to complete the procedure.
* Please check the operations and registration details during this procedure before proceeding. In addition, please note that we will not be able to respond to any inadequacies of the customer during the procedure.
* Please complete the refund procedure within 3 days after completing the registration on the My Page site in the reception site of [step6]. Please note that if you do not complete the procedure within 3 days, you will not be able to get a refund.
* Before receiving an email, please set so that you can receive the following two domains. Even if you do not receive the email, please be sure to check the settings yourself within the period.
≪Receivable domain≫ l-tike.com / ent.lawson.co.jp
＜ Inquiries: LAWSON TICKET Information
https://l-tike.com/contact/ >
* Please note that email inquiries are currently quite crowded and it takes a long time to confirm and reply.
We would like to inform you that the first desired refund schedule has been decided for "AAA DOME TOUR 2020", which we announced to see off all performances after 2021.
For customers who wish to have their tickets refunded at this time
Please check the refund schedule and method below and complete the procedure within the period.
After deciding whether or not to hold a transfer performance, the refund period will be set again, but the schedule may not be adjusted and the venue may be different or canceled. Please note.
As soon as the transfer performance schedule is ready, we will inform you on the AAA fan club site and official site.
We apologize for the inconvenience, but please wait until the transfer performance is announced and make a refund decision at that time.
In addition, we will postpone the issuance of electronic tickets, so we will notify you by e-mail again according to the performance date after the details of the transfer performance are decided.
▼ Information on ticket refund method
The ticket refund method and refund acceptance period differ depending on the ticket agency, so please check for each ticket agency you purchased below.
We will not be able to respond outside the refund acceptance period, so please be sure to complete the procedure within the refund acceptance period.
[Ticket refund details]
■ Fastest precedence [serial inclusion] / AAA Party precedence [primary / secondary] / AAA mobile＜ 12 months continuous member only＞ Customers who purchased in advance / AAA mobile in advance
If you wish to receive a refund, please follow the procedure below to complete the refund procedure yourself.
* Please read carefully to the end, including notes, so that the refund procedure can be completed smoothly.
* If you do not wish to receive a refund, no procedure is required.
* You do not need an "electronic ticket" for refund procedures.
STEP1. Please perform [Refund application].
[Refund application period: October 7, 2020 (Wednesday) 13:00 to October 20, 2020 (Tuesday) 23:59]
Please apply for a refund from the application status confirmation page within the refund application period.
* "Refund application" will be displayed when the refund application starts.
Please be sure to apply within the application period as it will be hidden outside the application period and you will not be able to complete the procedure.
[Notes]
* If you apply for a refund, your ticket will be invalid.
* Refund application cannot be canceled after application.
* Refunds will be made for each [Order Number]. Please note that we cannot accept refunds for a limited number of sheets, such as 1 out of 2.
* Refund procedures will not be possible after the application period.
* If you have purchased multiple performances, please apply for a refund for each performance for which you wish to receive a refund.
↓
STEP2. Register a bank account to receive refunds.
[Account registration period: Wednesday, October 7, 2020 13:00 to Tuesday, October 27, 23:59]
[For those who have applied for a refund] Please be sure to perform "Account Registration" from the application status confirmation page within the registration period in order to receive a refund.
[Notes]
* Please register a receiving account for each ticket application for refund.
* When registering an account, be sure to check the information such as [branch name], [account name], and [account number] in your passbook before entering.
* Please make a note of the registered account information by yourself so that you do not forget it.
* "Receiving account registration" will be displayed when the account registration starts.
Please note that it will be hidden outside the registration period and you will not be able to complete the procedure.
* For those who have applied, a notification email will be sent when the account registration starts, so please check it as well.
↓
STEP3. We will send the money to the registered bank account.
[Remittance start: November 17, 2020 (Tuesday) ~]
Remittance to the account registered in STEP2 will start.
Please check the entry etc. by yourself.
[Notes]
* Depending on the financial institution, it may take some time before the money is sent.
* If there is an error in the registered account, no refund will be given.
In that case, you will need to register your account again, and it will take about one month to transfer the money.
In that case, please note that the re-procedure fee (550 yen / case) will be deducted.
For details, please check the email sent from the "Ticket Secretariat" when you start applying for a refund.
＜ Inquiries: Ticket Secretariat Refund window
https://info2.y-tickets.jp/inquiry_refund/input＞
■ Customers who purchased LAWSON TICKET (Lencore Card Pre-Request) in advance
[Refund acceptance period: October 7, 2020 (Wednesday) 13:00 to October 20, 2020 (Tuesday) 23:59]
[Refund access site] https://l-tike.com
* Please complete the procedure only for those who wish to receive a refund at this time.
* You do not need an "electronic ticket" for refund procedures.
Refunds will be accepted [reservation number (application unit)].
You can either refund the entire number of purchases or use the entire number for the transfer performance. Please note.
The refund procedure is "[LAWSON TICKET] https://l-tike.com After logging in, and after completing the refund procedure from "My Page (Note 1)" on the site,
We will refund you by using CASHPOST (Note 2).
Please note that refunds from sites other than the place of purchase and refunds outside the period are not possible.
※ Note 1) LAWSON TICKET Lencore · pre-request, to see a purchased ticket, you need to log in to "My Page".
* Note 2) CASHPOST is a service provided by Econtext, a fund transfer company under the jurisdiction of the Financial Services Agency (registration number: Kanto Finance Bureau Director No. 00030).
[Notes]
* Once the refund procedure is completed, the ticket will be invalid.
* The refund procedure cannot be canceled after the refund procedure is completed.
* Refunds will be made for each [Reservation number (application unit)]. Please note that we cannot accept refunds for a limited number of tickets, such as 1 out of 2.
* Refund procedures will not be possible after the refund period.
In addition, LAWSON TICKET after the refund application in the HP site "My Page", You must register CASHPOST site within three days. Please note that if you do not complete the procedure within 3 days, you will not be able to get a refund.
* If you have purchased multiple performances, please complete the procedure for each performance for which you wish to receive a refund.
● Procedure
[step1]
Log in to "My Page" on the LAWSON TICKET HP site
[step2]
Select "Application history list"
[step3]
Select the "performance name" of the reservation you want to refund and move to the application details screen
[step4]
Select [Go to refund procedure] in "Refund information" at the bottom of the application details screen
[step5]
After confirming information such as the ticket price of "Refund status"
Enter your e-mail address in "Refund procedure guidance e-mail address" and select [Next]
[step6]
After confirming the information in "Confirm application details" and agreeing to the guidance details, select [Refund application]
Here, registration on My Page in the reception site is completed
* You must complete the procedures from [step7] to [step11] within 3 days after completing [step6].
[step7]
To the email address registered in [step6]
You will receive an e-mail from LAWSON TICKET that describes the "receipt details" and "receipt procedure".
Please check the contents as soon as you receive the email and access the URL provided.
* From here onward, the procedure will be on the CASH POST site.
[step8]
Enter the "reception number" in the email you received in [step7], and then
Enter the number of "Image authentication" and select [Next]
[step9]
After confirming "Receipt details", select [Deposit to designated bank transfer account] in "Selection of receiving method".
[step10]
Enter the [reservation number] and [phone number] at the time of application as the "authentication key", and then
Confirm and agree to the handling of personal information, and select [Select financial institution]
[step11]
After that, follow the instructions on the screen to complete the procedure.
* Please check the operations and registration details during this procedure before proceeding. In addition, please note that we will not be able to respond to any inadequacies of the customer during the procedure.
* Please complete the refund procedure within 3 days after completing the registration on the My Page site in the reception site of [step6]. Please note that if you do not complete the procedure within 3 days, you will not be able to get a refund.
* Before receiving an email, please set so that you can receive the following two domains. Even if you do not receive the email, please be sure to check the settings yourself within the period.
≪Receivable domain≫ l-tike.com / ent.lawson.co.jp
＜ Inquiries: LAWSON TICKET Information
https://l-tike.com/contact/ >
* Please note that email inquiries are currently quite crowded and it takes a long time to confirm and reply.